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About HolCom
Our team consists of experienced former senior managers in the Travel Industry with an in depth expertise and working knowledge of service delivery, complaint handling, compensation and legal procedures in the UK holiday industry – over 20 years in some cases! Not only do we advise you initially for free, we also now offer a specific drafting ‘breakthrough’ service so that the letter or email you send to the travel company is right on the money.
We are one of the busiest sites of our kind on the web, offering free advice about holiday complaints and we remain committed to improving the complaint handling process within the UK Holiday Industry. Through the emails and information we receive on a daily basis we probably know better than any other independent advice service, just how well Tour Operators in the UK answer their complaints!
HolCom started in 2000 with the aim of helping UK consumers liaise better with their holiday companies in the event that they had a complaint. The owners, as today had worked within the UK Holiday Industry and knew the frustrations and delays that could occur for both parties when the ‘formal’ complaints process was used.
We have remained loyal to the site’s original aspirations. Thus, while HolCom is pro consumer we are also pro Company where we think complaints have been handled and answered efficiently and fairly. Elsewhere on the web and via our useful links, there are many sites offering formal legal advice services, blogs and forums to share and discuss holiday experiences on line, or just to let off steam!
We support all of these sites if we believe they are constructive, but our aim at HolCom is more to help you and the holiday company get to the nitty gritty of your complaint efficiently, being fair to you both and promoting positive service and complaint resolutions overall for the mutual benefit of holidaymakers and holiday companies.
In short, as we say on the homepage, we promote fairness and the best resolution for all.
Our team consists of experienced former senior managers in the Travel Industry with an in depth expertise and working knowledge of service delivery, complaint handling, compensation and legal procedures in the UK holiday industry – over 20 years in some cases! Not only do we advise you initially for free, we also now offer a specific drafting ‘breakthrough’ service so that the letter or email you send to the travel company is right on the money.
We are one of the busiest sites of our kind on the web, offering free advice about holiday complaints and we remain committed to improving the complaint handling process within the UK Holiday Industry. Through the emails and information we receive on a daily basis we probably know better than any other independent advice service, just how well Tour Operators in the UK answer their complaints!
HolCom started in 2000 with the aim of helping UK consumers liaise better with their holiday companies in the event that they had a complaint. The owners, as today had worked within the UK Holiday Industry and knew the frustrations and delays that could occur for both parties when the ‘formal’ complaints process was used.
We have remained loyal to the site’s original aspirations. Thus, while HolCom is pro consumer we are also pro Company where we think complaints have been handled and answered efficiently and fairly. Elsewhere on the web and via our useful links, there are many sites offering formal legal advice services, blogs and forums to share and discuss holiday experiences on line, or just to let off steam!
We support all of these sites if we believe they are constructive, but our aim at HolCom is more to help you and the holiday company get to the nitty gritty of your complaint efficiently, being fair to you both and promoting positive service and complaint resolutions overall for the mutual benefit of holidaymakers and holiday companies.
In short, as we say on the homepage, we promote fairness and the best resolution for all.
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